COVID-19 Update: - Branch Lobbies Now Open (Mask Required) & Extended Call Center Hours
Join us for our Annual Meeting of the Members on Saturday, April 17 at 10:00 AM. Register HERE by April 16 at 5:00 PM.
Some online banking activities inherently involve a certain amount of risk. For example, the ability to transfer funds out of your account is a useful feature, but it could also allow a fraudster who has stolen your user ID and password to steal money from your account. To help keep your account safe, the system will occasionally need to verify that you are the actual account holder before allowing you to proceed with your transaction.
You can choose from these options:
Follow these quick steps:
Click Cancel, and then choose another verification option or phone number.
Click “I don’t know the answers”, and then choose the “Call my phone” or “Send me a text message” option. If you can’t be reached at any of the listed phone numbers, you must contact Customer Service to continue.
It is important for every Member to understand information and identity security, not just with Whitefish Credit Union but for any businesses with which you interact. Follow the steps below to help protect your information.
The first step in managing your security is to read and understand the policies of the businesses you frequent. The disclosures and policies are different for every business and website, so it is important to read and understand each policy. Understandably, this can be a daunting task, so we recommend that you establish a relationship with businesses that are established and monitored by organizations like the Better Business Bureau. This will minimize your exposure to businesses with undesirable business practices.
The second step is to manage the information businesses are allowed to share with its partners. You can opt-out of communication from many different businesses.
The third step is to check your credit report. While you can visit each of the credit bureau’s websites to request a copy of your credit report for a fee, you are entitled to a free copy annually. The only legitimate place to request your free copy is: annualcreditreport.com. We recommend that you only request your credit report from two of the three agencies during the first half of the year. Then, during the second half of the year, go back and request your report from the third agency. This allows you to keep an eye on your credit report throughout the year. Be sure to do this for every member of your household.
The fourth step is to control your pre-approved credit and insurance offers. To opt-out of pre-approved credit offers, visit optoutprescreen.com.
The fifth step is to manage telemarketing phone calls. To opt-out of telemarketing phone calls, you can visit donotcall.gov. We recommend that you regularly check to ensure your phone number is still listed and to register all your phone numbers (home phone, your cell phone, your child's cell phone, etc.). If you ever get a call from a solicitor, return to the Do Not Call Website and select "File a complaint".
The sixth step is to opt-in for electronic statements and billing where available, this will reduce the amount of sensitive information traveling through the mail. If you require the use of paper, use a cross-cut shredder when disposing of these documents. You may opt-in for Whitefish Credit Union eStatements by logging into Online Banking and clicking the eStatements button.
The final step is to continue your privacy and security awareness education. The steps above will help get you started, but there many additional resources available.
Whitefish Credit Union is not responsible for accuracy, security, content, or services offered by other websites; we encourage you to view privacy & security disclosures of all websites you visit as they may be different than those of Whitefish Credit Union.